Player Protection

Play Smart.
Stay in Control.

At Sone 771, gaming is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take responsible gaming seriously, and we've built a full set of player protection tools to help every Filipino player stay in control of their gaming habits. Whether you're in Manila, Cebu, Davao, or anywhere across the Philippines, we've got your back.

Quick Help

Set Your Limits

Control daily, weekly, or monthly deposit and loss limits from your account settings.

Take a Break

Use our cool-off or self-exclusion tools to pause your account for any period you choose.

Talk to Someone

Our support team is available 24/7. Reach out anytime if you feel your gaming is getting out of hand.

Seek Support

PAGCOR's responsible gaming program offers free counseling and support resources for Filipino players.

Our Player Protection Tools

Sone 771 gives you real, practical tools to keep your gaming experience healthy and enjoyable

Deposit Limits

Set a maximum amount you can deposit into your Sone 771 account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period to protect you from impulsive decisions.

Loss Limits

Define the maximum amount you are comfortable losing within a set time period. When your net losses reach the limit you've set, Sone 771 will automatically prevent further wagering until the period resets. This tool is especially useful for players who want a hard financial boundary without fully pausing their account.

Session Time Limits

Set a maximum session duration so the platform automatically reminds you — or logs you out — when you've been playing for a set amount of time. Staying aware of how long you've been gaming is one of the simplest and most effective responsible gaming habits you can build.

Cool-Off Period

Need a short break? Activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off, your account is temporarily suspended — you cannot log in, deposit, or place bets. This is a great option if you feel you've been playing more than you intended and just need a reset.

Self-Exclusion

For players who need a longer break, Sone 771 offers self-exclusion periods ranging from 3 months to permanent exclusion. Once self-exclusion is activated, your account is fully locked and cannot be reopened until the exclusion period ends — and permanent exclusion is irreversible. We take this tool very seriously.

Reality Check Alerts

Enable periodic pop-up reminders that show you how long you've been playing and your net win/loss for the session. These reality checks are designed to interrupt the flow of play and give you a moment to consciously decide whether you want to continue — a small pause that can make a big difference.

Self-Exclusion: Your Right to Stop

Self-exclusion is one of the most powerful responsible gaming tools available at Sone 771. It is designed for players who recognize that their gambling has become a problem and want to take a firm, definitive step to stop. Requesting self-exclusion is not a sign of weakness — it is a courageous and responsible decision, and we fully support you in making it.

When you activate self-exclusion on Sone 771, your account is immediately locked. You will not be able to log in, make deposits, or place any bets for the duration of your chosen exclusion period. Any pending bonuses or promotional offers are forfeited. Funds in your account remain safe and can be withdrawn after the exclusion period ends (or immediately in the case of permanent exclusion).

Choose the exclusion period that feels right for your situation. There is no judgment — only support.

3 Mo Short Break

6 Mo Medium Break

1 Yr Long Break

2 Yr Extended

∞ Permanent

Important: Permanent self-exclusion cannot be reversed under any circumstances. Once activated, your Sone 771 account is closed permanently. This option is intended for players who have made a firm, long-term decision to stop gambling entirely.

How to Request Exclusion

Log In to Your Account

Access your Sone 771 account using your registered credentials. If you are unable to log in, contact our support team directly and they will process your self-exclusion request on your behalf — no login required.

Go to Responsible Gaming Settings

Navigate to your Account Settings and select the "Responsible Gaming" section. All player protection tools — including deposit limits, cool-off periods, and self-exclusion — are managed from this single dashboard.

Select Self-Exclusion & Choose Your Period

Choose "Self-Exclusion" from the available tools and select your preferred exclusion period. Review the terms carefully, especially if you are considering permanent exclusion. Confirm your selection to activate it immediately.

Confirmation & Account Lock

You will receive a confirmation email to your registered address. Your account is locked immediately upon confirmation. If you do not receive a confirmation within a few minutes, contact our support team to verify the exclusion has been applied.

Need Help? Our responsible gaming support team is available 24/7. If you are struggling to activate self-exclusion or need immediate assistance, contact us at [email protected] and we will prioritize your request.

Understanding Your Limits

A clear breakdown of the financial controls available to every Sone 771 player

Limit Type	Period Options	Takes Effect	Change Restriction	Status
Deposit Limit Max amount you can deposit	Daily / Weekly / Monthly	Immediately (when lowering)	7-day wait to increase	Available
Loss Limit Max net loss per period	Daily / Weekly / Monthly	Immediately (when lowering)	7-day wait to increase	Available
Wager Limit Max total bets placed	Daily / Weekly / Monthly	Immediately (when lowering)	7-day wait to increase	Available
Session Time Limit Max continuous play time	30 min / 1 hr / 2 hr / Custom	Next session	No restriction	Available
Cool-Off Period Temporary account pause	24 hr / 48 hr / 7 days / 30 days	Immediately	Cannot cancel early	Reversible
Self-Exclusion Full account lock	3 mo / 6 mo / 1 yr / 2 yr / Permanent	Immediately	Cannot be reversed early	Irreversible Early

GCash & PayMaya Users: Deposit limits apply to all payment methods including GCash, PayMaya, BPI, BDO, and Metrobank transfers. Once your limit is reached, all deposit channels are blocked for the remainder of the period — there is no workaround. This is by design, to ensure your limits are genuinely protective.

Is Your Gaming Still Fun?

Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of our responsible gaming tools or seek support.

Q1 Do you find yourself spending more money on Sone 771 than you originally planned, or chasing losses to try to win back money you've lost?

Q2 Have you ever borrowed money, sold belongings, or neglected bills in order to fund your gaming sessions?

Q3 Do you feel restless, irritable, or anxious when you are not able to play, or when you try to cut back on your gaming?

Q4 Has your gaming started to affect your relationships with family or friends in Manila, Cebu, Davao, or elsewhere — or caused problems at work or school?

Q5 Do you find yourself thinking about gaming frequently throughout the day, or using gaming as a way to escape stress, anxiety, or personal problems?

Q6 Have you tried to cut back or stop gaming before, but found yourself returning despite your intention to stop?

You Are Not Alone: Problem gambling affects people from all walks of life across the Philippines. If any of these questions resonated with you, please reach out. PAGCOR operates a responsible gaming program that provides free, confidential support for Filipino players and their families. You can also contact our Sone 771 support team at any time — we are here to help, not to judge.

Sone 771's Commitment to You

Responsible gaming is not just a policy at Sone 771 — it is a core part of how we operate every single day

Sone 771 was built for Filipino players who love the thrill of online gaming — the excitement of a big hand in Poker, the rush of spinning Crazy 777, or the strategy of Jackpot Fishing. But we also know that for a small number of players, gaming can stop being fun and start becoming a problem. That is why responsible gaming is not an afterthought at Sone 771 — it is built into the foundation of our platform.

We train our customer support team to recognize the signs of problem gambling and to respond with empathy and practical assistance. We monitor gaming patterns on our platform and may proactively reach out to players whose behavior suggests they may benefit from our responsible gaming tools. We will never pressure a player to continue gaming, increase their deposits, or ignore a self-exclusion request.

Sone 771 strictly enforces the 21+ age requirement across all account registrations. Every new player must complete age verification before they can deposit or play. We use a combination of document verification and database checks to ensure that no one under the age of 21 can access our platform. If we discover that a minor has registered, the account is immediately closed and any funds are returned to the payment source.

We also recognize that responsible gaming extends beyond individual players. If you are a parent or guardian concerned about a family member's gaming habits, please contact our support team. We can provide guidance on how to approach the conversation and what resources are available through PAGCOR's responsible gaming program and other Philippine support organizations.

PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming framework that applies to licensed gaming operators in the Philippines. PAGCOR's responsible gaming program includes player education, self-exclusion registries, and support resources for problem gamblers and their families. We encourage all Sone 771 players to familiarize themselves with PAGCOR's responsible gaming guidelines.

Responsible Gaming FAQs

Common questions from Filipino players about our responsible gaming tools and policies

Log in to your Sone 771 account and navigate to Account Settings > Responsible Gaming. From there, select "Deposit Limits" and choose your preferred period (daily, weekly, or monthly) and your desired limit amount in Philippine Peso (₱). The limit takes effect immediately. Remember: lowering your limit is instant, but increasing it requires a 7-day waiting period.

No. Self-exclusion at Sone 771 cannot be reversed or cancelled before the chosen period expires. This is intentional — the purpose of self-exclusion is to provide a firm, reliable barrier during a difficult period. Permanent self-exclusion is irreversible under any circumstances. For temporary exclusions (3 months to 2 years), your account will automatically become eligible for reactivation after the period ends, but you will need to actively request reactivation and complete a brief review process.

Any funds remaining in your Sone 771 account at the time of self-exclusion are safe and will not be forfeited. You can request a withdrawal of your account balance to your GCash, PayMaya, BPI, BDO, or Metrobank account even during the exclusion period. Contact our support team at [email protected] to initiate a withdrawal while excluded. Bonus funds and pending bonus wagering requirements are forfeited upon self-exclusion.

In the Philippines, the minimum legal age for participation in casino-style gambling is 21 years old, as established under applicable Philippine law and PAGCOR regulations. This is higher than the general age of majority (18) specifically because of the recognized risks associated with gambling for young adults. Sone 771 strictly complies with this requirement and enforces it through mandatory age verification for all new accounts.

If you are concerned about a family member's gambling habits, the most important thing is to approach the conversation with empathy and without judgment. Gambling problems are a recognized health issue, not a moral failing. You can contact our Sone 771 support team for guidance on how to help a loved one access our responsible gaming tools. PAGCOR's responsible gaming program also provides resources and counseling services for families of problem gamblers across the Philippines, including in Manila, Cebu, Davao, and Quezon City.

No. When you activate self-exclusion on Sone 771, you are automatically removed from all marketing communications, including promotional emails, SMS notifications, and bonus offers. We will not send you any gaming-related marketing during your exclusion period. The only communications you may receive are essential account notifications, such as confirmation of your exclusion or information about withdrawing your account balance.